Please complete the returns form that was included with your order and send it back with your item(s).
After 14 days have passed we unfortunately can't offer you a refund or exchange. If your item is not returned in an unworn condition, we will not be able to accept your return and your item will be returned to you. To be eligible for a return please ensure your item(s) are in the same perfect condition as you received them, unworn and with tags/stickers attached. We really hope you love everything you order from us but if it’s not for you, you have 14 days from receiving your delivery to send it back to us. If you have any queries regarding sizing, colour or fit before purchasing, please email are unable to combine or change orders after your transaction has been made. We are not able to mark merchandise as a 'gift' or of 'no commercial value'Īll international orders are considered final sale once shipped and therefore are not eligible for a refund or exchange. International shipping may be subject to delays due to customs procedures in the destination country. Beyond Nine is not responsible for loss or damage of an item(s). Please note, Beyond Nine is unable to provide the amount of taxes or duties that may be charged on delivery. Beyond Nine is not responsible for any fees charged by customs. For all orders shipping outside of the UK, the recipient is responsible for any taxes or duties incurred, these will be collected at the point of delivery. International shipping is via DHL or Royal Mail at £25. If you order additional items with a pre order item, all items will be shipped with your pre order. Shipping in the UK is a standard rate of £4.95 via Royal Mail and takes 3-5 working days.
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